Connectivity Issues
Major incident
Skydrop Web
Skydrop Pro
Skydrop Mobile
Skydrop Google Action
Skydrop Cloud
Skydrop API
Skydrop Alexa Skill
2020-06-30 17:42 MST
·
4 days, 18 hours, 30 minutes
Updates
Resolved
July 5, 2020 · 12:13 MST
We are now confident that the connectivity issues with Halo controllers has now been resolved.
Monitoring
July 3, 2020 · 01:05 MST
The connectivity issues have been resolved for all Halo controllers. However, we will continue to monitor services for the next several days.
Update
July 1, 2020 · 17:10 MST
We are still investigating connection instability for many Halo controllers.
Monitoring
June 30, 2020 · 22:55 MST
We identified the issues and completed the database migration. We are currently monitoring the services to ensure stability.
Investigating
June 30, 2020 · 17:45 MST
Planned database migration is causing ongoing issues. The “team” is working on diagnosing the issue.
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